This Service Agreement ("Agreement") is entered into between Eco Clean PR ("Company") and the Client ("Host").
By booking services, Client agrees to the following terms:
1. Scope of Services
Eco Clean PR provides professional short-term rental turnover services, including:
Standard cleaning of all living areas
Bathroom sanitation
Kitchen cleaning
Trash removal
Linen change (if provided)
Restocking of approved supplies (if supplied by Client)
Photo verification documentation
Any additional services (deep cleaning, laundry off-site, restocking purchases, damage repair, emergency cleans) must be approved and may incur additional fees.
2. Scheduling & Access
Client agrees to:
Provide accurate booking calendar access (Airbnb, VRBO, etc.)
Provide property access (code, key, lockbox)
Notify Company of schedule changes at least 24 hours in advance
Eco Clean PR will:
Confirm service prior to scheduled date
Arrive within agreed service window
Notify Client of any issues discovered during service
Last-minute schedule changes (less than 24 hours) may incur a rush or cancellation fee.
3. Payment Terms
Client agrees to:
Pay agreed recurring service rate
Maintain payment method on file
Authorize automatic billing after each completed service
Payment is due upon completion unless otherwise agreed in writing.
Late payments beyond 7 days may result in service suspension.
4. Service Standards & Quality Assurance
Eco Clean PR operates under a documented checklist system.
Each turnover includes:
Internal quality checklist
Before/after photo documentation
Damage or missing item reporting
If Client reports a legitimate quality concern within 12 hours of guest check-in, Eco Clean PR agrees to return to correct the issue at no additional cost (if verified).
Claims submitted after guest stay may not qualify for correction.
5. Damage & Liability
Eco Clean PR agrees to exercise reasonable care.
However, Company is not responsible for:
Pre-existing damage
Wear and tear
Guest-caused damage
Loss of items not documented in inventory
Any damage caused directly by Company staff must be reported within 24 hours and will be reviewed.
Company liability is limited to the value of the service performed.
6. Cancellations & Minimum Commitment
For recurring clients:
Minimum 30-day service commitment recommended
Cancellation requires 14 days written notice
Same-day cancellations may be billed at 50% of service fee
No-shows or denied access will be billed fully.
7. Independent Contractor Clause
Eco Clean PR operates as an independent service provider.
This Agreement does not create:
Employment relationship
Partnership
Joint venture
8. Confidentiality
Company agrees to:
Maintain confidentiality of client property
Protect access codes
Not disclose host business information
9. Emergency & Force Majeure
Company is not liable for delays caused by:
Natural disasters
Power outages
Severe weather
Government restrictions
Events beyond reasonable control
10. Dispute Resolution
Both parties agree to:
Attempt resolution through written communication first
Engage in mediation before legal action if necessary
11. Agreement Acceptance
By booking services with Eco Clean PR, Client acknowledges and agrees to all terms outlined above.
Retainer Model Option (Recommended)
Client may opt for a monthly retainer guaranteeing:
Priority scheduling
Discounted per-service rate
Dedicated team assignment
Monthly quality review
Retainers are billed in advance and non-refundable.
Questions About These Terms?
If you have any questions about our Terms of Service, please contact us before booking.